Terms of service

Welcome to Petsmart.lb, by accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms By accessing or using our online store, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website.

2. Account Registration

• To make a purchase, you may be required to create an account. You agree to provide accurate and complete information during the registration process.
• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

3. Products and Orders

• We strive to display product information, including prices and availability, as accurately as possible. However, errors may occur, and we do not guarantee that product descriptions, prices, or other content are complete, accurate, or current.
• We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product information, or issues identified by our fraud prevention team.
• If we cancel your order, we will notify you and refund any payments made.

4. Payment and Billing

• All payments must be made through the payment methods provided on our website. By making a purchase, you agree to provide valid and accurate payment information.
• You agree to pay all charges incurred by your account at the prices in effect when such charges are incurred.

5. Shipping and Delivery

• We aim to process and ship orders promptly. However, shipping times may vary depending on your location and other factors beyond our control.
• We are not responsible for delays or issues caused by shipping carriers or customs.

6. Returns and Refunds

• We do not accept returns for any products unless they arrive damaged. If you receive a damaged item, please contact our customer service team within 7 days of receiving your order to initiate a return.
• Refunds will be processed once the damaged item is received and inspected. Shipping costs are non-refundable.

7. Intellectual Property

• All content on our website, including text, graphics, logos, images, and software, is the property of [Your Online Shop Name] or its content suppliers and is protected by intellectual property laws.
• You may not use, reproduce, distribute, or create derivative works from any content on our website without our prior written permission.

8. User Conduct

• You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our site.
• You agree not to engage in any conduct that interferes with any other user's ability to use our site or that exposes us to liability.

9. Limitation of Liability

• To the maximum extent permitted by law, [Your Online Shop Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of our services.

10. Indemnification

• You agree to indemnify and hold harmless [Your Online Shop Name] and its affiliates, officers, agents, and employees from any claim, demand, or damage, including reasonable attorneys' fees, arising out of or related to your use of our website or your violation of these Terms of Service.

 

11. Changes to Terms

• We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the new Terms of Service.